Terms and Conditions for AquaStyle Bathrooms

Welcome to our online platform. These Terms and Conditions govern your use of our services, including the design and manufacturing of custom bathroom vanities, the supply of high-end bathroom fixtures, installation services for bathroom renovations, distribution of premium bathroom tiles and flooring, and consultation for bathroom layout and accessibility provided by AquaStyle Bathrooms. By accessing or using our services, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our services.

1. Definitions

• "AquaStyle Bathrooms", "we", "us", "our": Refers to AquaStyle Bathrooms, located at 14 King Street, Level 2, Sydney, New South Wales, 2000, Australia.
• "Client", "you", "your": Refers to the individual or entity accessing or using our services.
• "Services": Encompasses all offerings by AquaStyle Bathrooms, including but not limited to, custom vanity design and manufacturing, fixture supply, installation, tile and flooring distribution, and consultation.
• "Agreement": Refers to these Terms and Conditions.

2. Scope of Services

AquaStyle Bathrooms provides comprehensive bathroom solutions. Our services include:

• Custom design and manufacturing of bathroom vanities.
• Supply of high-end bathroom fixtures (e.g., taps, showers, toilets).
• Installation services for complete bathroom renovations.
• Distribution of premium bathroom tiles and flooring.
• Consultation for bathroom layout and accessibility.

Details regarding specific projects, including scope, materials, timelines, and costs, will be outlined in a separate proposal or quote provided to the client.

3. Quotations and Orders

• Quotations: All quotations provided by AquaStyle Bathrooms are valid for a period of thirty (30) days from the date of issue unless otherwise stated. Quotations are based on the information provided by the client and may be subject to revision if the scope of work or material specifications change.
• Orders: An order is deemed accepted by AquaStyle Bathrooms only upon receipt of a signed acceptance of the quotation and any required deposit.

4. Payments

• Deposits: A non-refundable deposit, typically 50% of the total project cost, is required upon acceptance of the quotation to commence design and manufacturing or order placement for materials.
• Progress Payments: For larger projects, progress payments may be required as specified in the project proposal. These payments are typically tied to key project milestones.
• Final Payment: The remaining balance is due upon completion of the services or delivery of goods, prior to final installation or handover. Title to goods does not pass until full payment is received.
• Late Payments: AquaStyle Bathrooms reserves the right to charge interest on overdue invoices at a rate of 10% per annum, calculated daily. In the event of non-payment, we may suspend services or withhold delivery of goods.

5. Manufacturing and Lead Times

Lead times for custom manufactured items (e.g., vanities) and special order fixtures or tiles will be provided upon quotation acceptance. These are estimates and may vary due to unforeseen circumstances, including but not limited to, material availability, shipping delays, or production capacity. AquaStyle Bathrooms will endeavor to keep the client informed of any significant changes.

6. Installation Services

• Site Access: The client must ensure clear and safe access to the installation site during agreed-upon hours.
• Site Preparation: Unless otherwise agreed, the client is responsible for ensuring the site is prepared for installation, including plumbing, electrical, and structural readiness as per our specifications.
• Existing Conditions: We are not responsible for pre-existing conditions (e.g., hidden plumbing, structural issues, mould) discovered during renovation or installation, which may require additional work and incur extra charges.

7. Product Warranty and Liability

• Manufacturer Warranties: Products supplied by AquaStyle Bathrooms are covered by the respective manufacturer's warranties. Details of these warranties can be provided upon request.
• Workmanship Warranty: AquaStyle Bathrooms provides a warranty on installation workmanship for a period of twelve (12) months from the date of completion, covering defects arising from our installation. This warranty does not cover misuse, abuse, normal wear and tear, or damage caused by others.
• Limitation of Liability: To the maximum extent permitted by law, AquaStyle Bathrooms shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from (a) your access to or use of or inability to access or use the services; (b) any conduct or content of any third party on the services; or (c) unauthorized access, use or alteration of your transmissions or content. Our total liability for any claim arising out of or relating to these Terms or our services shall not exceed the amount paid by you for the specific services giving rise to the claim.

8. Intellectual Property

All designs, drawings, specifications, and intellectual property generated by AquaStyle Bathrooms during the provision of services remain the sole property of AquaStyle Bathrooms until full payment for the services has been received. Upon full payment, the client is granted a license to use the delivered designs for the intended project.

9. Cancellations and Returns

• Custom Orders: Orders for custom-manufactured items (e.g., vanities) cannot be cancelled or refunded once production has commenced due to their bespoke nature.
• Standard Products: Returns of standard, non-custom products may be accepted within 14 days of purchase, provided the items are in their original, unused condition and packaging, and subject to a restocking fee (typically 20%). Shipping costs for returns are the responsibility of the client.
• Service Cancellation: If a client cancels an agreed-upon service before commencement, any deposit paid may be forfeited to cover administrative and planning costs. If services are cancelled during progress, the client will be liable for all work performed and materials ordered up to the date of cancellation.

10. Consumer Guarantees

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled to cancel your service contract with us; and to a refund for the unused portion, or to compensation for its reduced value. You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion.

11. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of New South Wales, Australia. You irrevocably submit to the exclusive jurisdiction of the courts in that State.

12. Contact Information

If you have any questions about these Terms and Conditions or our services, please contact us:

• Address: AquaStyle Bathrooms, 14 King Street, Level 2, Sydney, New South Wales, 2000, Australia