Privacy Policy for AquaStyle Bathrooms
Our Commitment to Your Privacy
AquaStyle Bathrooms is committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and manage your data when you interact with our services, including the design and manufacturing of custom bathroom vanities, supply of high-end bathroom fixtures, installation services for entire bathroom renovations, distribution of premium bathroom tiles and flooring, and consultation for bathroom layout and accessibility. We adhere to the principles of data protection and privacy laws applicable in Australia.
Information We Collect
We collect various types of information to provide and improve our services to you.
- Personal Identification Information: This includes your name, address, email address, phone number, and other contact details provided when you request a quote, make a purchase, schedule a consultation, or engage with our customer service.
- Design and Project Information: Details related to your bathroom renovation projects, including measurements, design preferences, fixture selections, and any specific requirements you share with our design consultants.
- Payment Information: For transactions, we collect billing details and payment information. Please note, sensitive payment card details are typically processed by secure third-party payment gateways and are not stored directly on our servers.
- Technical Data: When you visit our online platform, we may collect information such as your IP address, browser type, operating system, and browsing activities. This data helps us understand how our site is used and to improve its functionality.
- Communication Data: Records of your communications with us, including emails, phone calls, and showroom visits.
How We Use Your Information
Your information is used for the following purposes:
- To Provide Services: To process your requests for quotes, design consultations, product orders, and to deliver and install bathroom fixtures and complete renovations. This includes custom manufacturing, logistics, and scheduling.
- Customer Support: To respond to your inquiries, provide assistance, and manage any issues you may encounter with our products or services.
- Improvement and Development: To understand customer needs, gather feedback, and improve our product offerings, service quality, and the functionality of our online platform.
- Marketing and Communication: With your consent, to send you updates, promotional materials, or information about new products and services that may be of interest to you. You can opt-out of these communications at any time.
- Legal and Regulatory Compliance: To comply with our legal obligations, resolve disputes, and enforce our agreements.
Disclosure of Your Information
We may disclose your personal information to third parties only when necessary to provide our services or as required by law:
- Service Providers: We may share data with trusted third-party service providers who assist us in operating our business and providing services, such as payment processors, delivery companies, installers, and IT support. These providers are obligated to protect your information and use it only for the purposes for which it was shared.
- Legal Requirements: We may disclose information if required to do so by law, in response to a court order, subpoena, or other legal process.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction. We will notify you via a prominent notice on our site of any change in ownership or uses of your personal information.
Data Security
We implement robust security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. This includes technical, administrative, and physical safeguards such as encryption, firewalls, and secure access controls. While we strive to protect your data, no method of transmission over the internet or method of electronic storage is 100% secure.
Your Rights
You have certain rights regarding your personal information:
- Access: You have the right to request access to the personal information we hold about you.
- Correction: You can request that we correct any inaccurate or incomplete personal information we hold about you.
- Withdraw Consent: Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time.
- Objection: You may object to the processing of your personal information in certain circumstances.
To exercise any of these rights, please contact us using the details provided below.
Third-Party Links
Our online platform may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
Changes to This Privacy Policy
AquaStyle Bathrooms may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any updates on this page and encourage you to review it periodically.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
AquaStyle Bathrooms
14 King Street, Level 2
Sydney, New South Wales, 2000
Australia